Tender: Yeovil Town Council Procurement of Cloud-based LMS (SaaS) for ~200 Users with Microsoft 365 Integration

About

Yeovil Town Council is seeking a supplier for a secure, accessible and scalable cloud-based Learning Management System (LMS) as a Software as a Service (SaaS) solution to serve approximately 200 users including employees, elected members, temporary staff, volunteers and other authorised users. The procurement covers implementation, configuration, user setup and data migration, administrator training, content management and authoring tools, reporting dashboards, automated notifications, policy acknowledgement and ongoing support, maintenance and account management. The system must provide a centralised platform for delivering, assigning, managing and monitoring mandatory compliance training, employee and councillor development, role-specific learning and Council-specific content and include a comprehensive course library on Health and Safety, Fire Safety, Data Protection and GDPR, Cyber Security, Equality, Diversity and Inclusion, Safeguarding, Information Governance and governance training for elected members. Required integrations include Microsoft 365 with Microsoft Entra ID Single Sign-On, Outlook and Microsoft Teams. Suppliers must provide helpdesk and technical support, platform maintenance and upgrades, account management, annual service reviews, performance reporting and agreed Service Level Agreement commitments; the platform must comply with UK GDPR, meet WCAG 2.2 AA accessibility, provide a minimum 99.9% monthly availability and maintain appropriate information security, backup and disaster recovery arrangements. The initial contract term is three years with two extension options of 24 months each (maximum seven years), scheduled to commence on 1 February 2027 with implementation and configuration during February–March 2027 and a target go-live date of 1 April 2027. Suppliers must submit a full breakdown of implementation costs, annual licensing, support, maintenance and content library costs plus any optional charges for additional users, bespoke content, consultancy and integrations; all prices must be exclusive of VAT and remain fixed for the initial three-year term.